Fonts/Format Issue in Nitro

[Amar Singh Rana]

Hi Team,

I have a Nitro Pro license, and I am seeking some clarity on automatic fonts/format detection of this software on PDF files. I have observed that while I am editing a PDF document and If I need to modify some text in a line, the text I am writing is not in the same font and format in which the whole line is. I also have checked that the font in which the document is created is already there on Nitro. Please help me and advice.

Thanks! 

Amar Singh Rana

 

[chris thompson]

Having the same problem, hope to see some advice.

[Allain Umailin]

Hello @chris thompson  @Amar Singh Rana,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 
-A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

[Marielrx]

Hello

I have  exactly the same issue - I just sent you a private message. Let me know if further infomation is needed to solve the issue. My Nitro pro version is 12.7.0.395

This happens with every file

thanks!

Marie