Reverts to trial

[Howard Smolin]

I am helping my coworker. Her installation of Nitro Pro 13 reverts to trial every few days. We must go through the process of deactivating and reactivating each time. This has occurred several times and is an annoyance. Please advise.

Will supply serial number upon request.

Thank you.

Howard Smolin

 

 

[Allain Umailin]

Hello @Howard Smolin,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of her Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 
-Could you please check if a major Windows Update was installed on her machine? If there is none, does your machine has an application that changes the registries?
-Is there a pattern on when it reverts to Trial Expired (specific time or day, daily or weekly)?
-What build of Nitro Pro is she working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.