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Information lost


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We work with Nitro

I received a pdf document by mail and opened it. The prices were not what I aspect and asked some explanation about it.

The other doesn’t understand my question, so i decided to make a screen shot and make some notes on it.

He mailed me back and suggest that i changed te document. wtf?

My surprise where big when I discovered the difference in opening the document in adobe, edge or chrome and opening in Nitro.

The most important thing in this document is the price, and that is completely messed up. On this moment we decided to do nothing with Nitro until we know why this is happening. In this case we do only reading. But what is happening with documents we sent and the other side read complete different prices with Nitro?

Am I the only one here?


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  • Official Nitronaut
Allain Umailin

Hello @Willem,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-A sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 
-A screen shot of the issue (price messed up) you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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