​​​​​​​😡​​​​​​​😡​​​​​​​😡​​​​​​​HORRIBLE SERVICE ​​​​​​​😡​​​​​​​😡​​​​​​​😡​​​​​​​

[Katipoo 0]

IT AMAZES ME HOW DIFFICULT YOU MAKE IT TO GET HELP.

YOUR FORUM SUX, YOUR TECH SUPPORT SUX EVEN WORSE, WHEN YOU CAN'T EVEN SUBMIT A TICKET!

WHAT IS WRONG WITH YOU GUYS?

DON'T YOU WANT HAPPY CUSTOMERS? WHY WOULD YOU MAKE IT EXCRUCIATINGLY DIFFICULT TO SUBMIT A TICKET TO GET HELP????

😡😡😡😡😡😡😡😡😡😡😡😡

Edited October 22, 2019 by AllainU

[AllainU 0]

Hello @Katipoo,

Thank you for reaching out to us through our Community Forums and our sincere apologies if you are unable to submit a support ticket.

After checking your account records, I can see you have multiple products and their Software Assurance (now VIP Access) just expired last June.

Kindly note if you have an active VIP Access, you should be able to submit support cases. Otherwise, we recommend utilizing our Knowledge Base site  http://kb.gonitro.com/knowledgebase and to post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions).

To further assist you, could you please provide more details about your concern? Are you having issue converting, combining or redacting?

Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Also of you are receiving any error messages, providing a screen shot or any important information would be great. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108

To send the file and the screenshot via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Katipoo 0]

1. I was under the impression that I purchased the program PERIOD.

2. What good is a screenshot going to do? You need the actual pdf and I have no idea how to get it to you

Serial # 234600-xxxxxx-yyyyyy

Edited October 22, 2019 by AllainU

[AllainU 0]

Hello @Katipoo,

To send a copy of the file you are working with, please hover your mouse on top of my name 'AllainU' and select 'Message'.

I am looking forward to hearing back from you. 

Edited October 23, 2019 by AllainU