shenaiz 0 Report post Posted October 22, 2019 I bought a license, but I can't input the serial number. Whenever I open Nitro, an error pops up, "Nitro Pro has encountered an error with your license. Please re-try activation. If you still encounter an error please contact support. Error code: -7089". Please assist. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 22, 2019 Hello @shenaiz, Thanks for reaching out! Can you please send me the serial number so I can check? You can send it via direct message. I cannot locate a key using the email address you are using. Thanks! Share this post Link to post Share on other sites
shenaiz 0 Report post Posted October 24, 2019 Hi, I have sent you a direct message a day ago but no response. Please assist as I need to use Nitro urgently. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 24, 2019 Hello @shenaiz I have responded to your message. Cheers! Share this post Link to post Share on other sites
shenaiz 0 Report post Posted October 25, 2019 Replied to your message. Still doesn't work. Please assist. Share this post Link to post Share on other sites
shenaiz 0 Report post Posted October 30, 2019 Hi Leslie, Replied to your message yesterday. Still not working. Share this post Link to post Share on other sites
shenaiz 0 Report post Posted November 4, 2019 Can someone please assist? I'm not getting a response. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 4, 2019 Hello @shenaiz I responded to your message last week through that direct message and also today. I created a support ticket for you instead so that we can troubleshoot the problem directly. Thanks! Share this post Link to post Share on other sites
Jayne Jones 0 Report post Posted November 5, 2019 Hi I have been trying to reactivate my Nitro Pro licence on a new laptop but it tells me the serial number does not exist, try again. I have successfully reactivated it on my old laptop so I know I have the correct number Please help Share this post Link to post Share on other sites
Jayne Jones 0 Report post Posted November 5, 2019 Can someone respond to my request please; I need to use my Nitro Pro Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 5, 2019 Hello Jayne Jones, Please make sure you have the correct version installed. You can check what version by going to your old laptop and then open Nitro. Go to Help >> About Nitro Pro Your version will be written in this format: Nitro Pro 10.2.3.4 --> This means it's version 10. Go to this page and look for the correct version for your new laptop: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Hope that helps! Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 6, 2019 Hello @shenaiz I just wanted to reach out regarding this issue. Our team has been able to find a workaround: 1. Close Nitro. 2. Go to C:\ProgramData\Nitro\Pro\13 (note that ProgramData is a hidden folder) You can also get to the ProgramData folder by typing %programdata% in the Windows Start Menu. 3. Delete the Nalpeiron folder 4. Relaunch Nitro and then try reactivating. This should now work. Please let us know how this goes for you. Share this post Link to post Share on other sites
