<nitro_pro_systray.exe> crashes

[Norbert 0]

Dear Nitro team,

the autostart file <nitro_pro_systray.exe> crashes at every system start after short time:

 

Quote

Description
Path of the incorrect application: C:\Program Files\Nitro\Pro\13\nitro_pro_systray.exe

Problem signature
Problem Event Name: APPCRASH
Application name: nitro_pro_systray.exe
Application version: 13.2.6.26
Application time stamp: 5da8fefc

My system: Windows 10 Pro (Version 1903 / Built 18362.418) 64-bit

Thank you in advance for your support!

Best regards

Norbert

[AllainU 0]

Hello @Norbert,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following information?:

-The serial number of your Nitro Pro

-Support Tools file from the affected machine. Note that if the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and open NitroPDFSupportTools.exe: https://kb.gonitro.com/knowledgebase/#/search/support tools/000004465 

-System Information of the machine, please refer to below steps on how to save it as .NFO file format:

a. On the keyboard, hold down the WINDOWS key and then hit R.
b. In the Run window, type MSINFO32 and then click OK.
c. In the System Information window, click the File menu and then Save.
d. Set the desired folder to save to, enter a file name (e.g SysInfo), and then click Save.

-Windows Event log with Critical and Errors filtering.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you.

[Norbert 0]

Dear Allain,

thanks for your support, you got a private message with the requested information.

Norbert

[Norbert 0]

Issue is solved with version 13.6.0.108