Liss Posted October 22, 2019 Report Share Posted October 22, 2019 Hello, I have changed one of my devices (I am allowed 2 activations) and although I have pressed deactivate when prompted on activation portal, when I enter my serial number to activate on new device it keeps saying the serial number does not exist. I keep going round in circles with this, clicking the link 'submit a support request' which leads me to check serial and deactivate (now shows 0 as being activated), which when I enter the serial number to activate on new device, tells me it doesn't exist and takes me to the support request and check serial and deactivate ---- it is driving me crazy!! Please help Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 22, 2019 Official Nitronaut Report Share Posted October 22, 2019 Hello @Liss, Your serial number is for Nitro Pro 11. Please get the correct installers from this page: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. Please let me know how you go. Link to comment Share on other sites More sharing options...
Liss Posted October 26, 2019 Author Report Share Posted October 26, 2019 Thank you, Leslie, yes this has sorted it! 😁 Link to comment Share on other sites More sharing options...
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