hbarlas Posted October 23, 2019 Report Share Posted October 23, 2019 I am having an issue where basically there are old workstations that have had Nitro pro installed on it some of them have been decommissioned and the way nitro identifies the PC's is through their own unique ID. Support sent me an exe to run which will create log with the ID, however it also needs a filechecker.dll which nitro pro CD is supposed to have. We no longer have the CD and the installer on the server doesn't have the DLL. I have reached out to them for that DLL and no one has got back to me. Has anyone else had this issue? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 24, 2019 Official Nitronaut Report Share Posted October 24, 2019 Hello @hbarlas, Thank you for reaching out to us through our Community Forums! In order to further assist you, I just replied to the same support case and sent you a copy of filechck.dll for Nitro Pro 11. For better case handling, I will wait for your response through the support case. Cheers! Link to comment Share on other sites More sharing options...
hbarlas Posted October 25, 2019 Author Report Share Posted October 25, 2019 Hello @AllainU Can you please send it to my email on Support Case - 00210008 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 25, 2019 Official Nitronaut Report Share Posted October 25, 2019 Hello @hbarlas, Thank you for your response and patience. I just sent an email through the support ticket and attached the filechck.dll For better case handling, I will wait for your response through the support case. Cheers! Link to comment Share on other sites More sharing options...
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