marco garcia Posted October 23, 2019 Report Share Posted October 23, 2019 (edited) Ican not activate my licence say the serie number is not valid my reference number is **** cleverbrige say nothing just send me the same mail an de sam e serie number ***** Edited October 25, 2019 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 25, 2019 Official Nitronaut Report Share Posted October 25, 2019 Hello @marco garcia, Please reinstall and delete all previously downloaded installers from the downloads folder. Reinstall Nitro Pro 13: https://www.gonitro.com/nps/product-details/downloads And then activate using your Nitro Pro key. Please let me know how that goes. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 6, 2019 Official Nitronaut Report Share Posted November 6, 2019 Hello @marco garcia I just wanted to reach out regarding this issue. We have found a workaround: 1. Close Nitro. 2. Go to C:\ProgramData\Nitro\Pro\13 (note that ProgramData is a hidden folder) You can also get to the ProgramData folder by typing %programdata% in the Windows Start Menu. 3. Delete the Nalpeiron folder 4. Relaunch Nitro and then try reactivating. This should now work. Please let us know how this goes for you. Link to comment Share on other sites More sharing options...
marco garcia Posted November 6, 2019 Author Report Share Posted November 6, 2019 Thanks yesterday I can register its time Link to comment Share on other sites More sharing options...
marco garcia Posted November 6, 2019 Author Report Share Posted November 6, 2019 Tank’s to all now everything works Link to comment Share on other sites More sharing options...
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