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error code 2023

marco garcia

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Ican not activate my licence  say the serie number is not valid

my reference number is

**** cleverbrige say nothing just send me the same mail an de sam e serie number *****


Edited by Leslie V.
Confidential information edited
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  • 2 weeks later...
  • Official Nitronaut

Hello @marco garcia

I just wanted to reach out regarding this issue.

We have found a workaround:

1. Close Nitro. 
2. Go to C:\ProgramData\Nitro\Pro\13 (note that ProgramData is a hidden folder) You can also get to the ProgramData folder by typing %programdata% in the Windows Start Menu.
3. Delete the Nalpeiron folder
4. Relaunch Nitro and then try reactivating. This should now work. 

Please let us know how this goes for you.

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