complete failure to convert pdf to Word or Excel

[ChipM 0]

I have tried multiple files, and always get the same error message about invalid content (using Nitro pro 13.2.3.26). Adobe Acrobat DC can convert all these files without problem. What am I missing?

[AllainU 0]

Hello @ChipM,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro.
-A few sample files (with sensitive information extracted) you are trying to convert so I can replicate it on my end. 
-A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link:   https://kb.gonitro.com/knowledgebase/#/search/screen/000004108

To send them via private, please hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[Xosé Álvarez 0]

Hi, I have the same problem.

When converting to Word/enriched text/simple text, it says that there is an error because of non valid content (even with PDFs that were originally Word files!!).

When converting to an image, Nitro crashes and opens again (without any document loaded)

I have tested with several files.

Thank you in advance

 

[AllainU 0]

Hello @Xosé Álvarez,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened?
-Nitro Pro build (format is 13.X.X.X, e.g. 13.2.2.25) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

[Xosé Álvarez 0]

Hello, @AllainU

Thank you for your quick answer.

Because of your message, I re-checked my version. I had 13.2.3.26, and in a quick look this morning, I've thought that it was the latest, but actually the latest one has a 6 instead of 3, 13.2.6.26 🙂

I have updated and the problem is solved.

Thanks and best wishes