Jessica Posted October 24, 2019 Report Share Posted October 24, 2019 I just got a new computer and I was reactivating my Nitro Pro 13.2.3.26 software on it. The serial number from my current computer does not look right, and when I type it in it tells me to enter a valid number. This is the number it gives me: 504990XXXXXXXXXXXX Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 25, 2019 Official Nitronaut Report Share Posted October 25, 2019 Hello @Jessica, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Jessica Posted October 25, 2019 Author Report Share Posted October 25, 2019 I was able to get this fixed. I received my serial number from your support team and have gotten back up and running now. Thank you so much! Link to comment Share on other sites More sharing options...
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