Edit & Whiteout Functions Not Working

[Kevin Greenspire 0]

Hello,

I purchased & downloaded Nitro Pro 13 yesterday so I could edit text in PDFs. However, I have been unable to use both the Edit & Whiteout function. I have tried on multiple different documents with the same result. My coworker that also Has Nitro Pro 13 was able to use these functions on the exact same documents. I am not using a trial version. 

I need to use these two functions for my job, and would appreciate your help getting this resolved. 

Kevin

[AllainU 0]

Hello @Kevin Greenspire,

Thank you for reaching out to us through our Community Forums!

After checking your account records, we can see you already submitted a support ticket for the same concern.

For better case handling, kindly respond to the email message that was sent to you through the support case.

Cheers!