Serial Number Does Not Exist. Need help here.

[Tanya P 0]

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I have exactly the same problem after deactivation of Nitro on my previous PC. When activating a trial version on a new PC it tells me that the serial key does  not exist. On your page here https://licenses.gonitro.com/prd/portal the license is found and everything looks fine. Please help. Really frustrated. 

[AllainU 0]

Hello @Tanya P,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro.
-Nitro Pro build (format is 13.X.X.X, e.g. 13.2.2.25) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[Tanya P 0]

Thank you! Sent you a PM.