Error 23 during reactivation on new laptop _ Nitro Pro 10

[Syafrul 0]

Hi,

I need help with the error 23 issue when trying to activate Nitro Pro 10 on new laptop. I have used the activation portal to deactivate both user and still unable to activate on my new laptop.

Please help. Thank you

[Leslie V. 0]

Hello @Syafrul,

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address you provided.

Cheers1

 

[Syafrul 0]

Hi Leslie,

My serial number is ********************

Edited October 28, 2019 by Leslie V.
Confidential information edited

[Leslie V. 0]

Hello @Syafrul,

I released your key so you can reactivate. Can you please try again? 

[Syafrul 0]

Hello Leslie,

It works perfect now. Thank you for your support