erivera 0 Report post Posted September 23, 2019 Hi, I get a system crash every time a close a document. Nitro Pro 12.11.0.509 Share this post Link to post Share on other sites
AllainU 0 Report post Posted September 23, 2019 Hello @erivera, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
erivera 0 Report post Posted September 23, 2019 Hi. the only thing that I do is, edit a pdf document, and when I close the document a get a crash message. Share this post Link to post Share on other sites
AllainU 0 Report post Posted September 24, 2019 Hello @erivera, Thank you for this information. Would it be fine sending us a copy of the PDF file you are working with so we can do some tests on our end? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
erivera 0 Report post Posted October 28, 2019 Hi, I get system crash most of the time I edit some documents. Share this post Link to post Share on other sites
erivera 0 Report post Posted October 28, 2019 On 9/24/2019 at 2:29 PM, AllainU said: Hello @erivera, Thank you for this information. Would it be fine sending us a copy of the PDF file you are working with so we can do some tests on our end? Thank you very much in advance and I am looking forward to hearing back from you. Here I send the documents I edit. On 9/24/2019 at 2:29 PM, AllainU said: Hello @erivera, Thank you for this information. Would it be fine sending us a copy of the PDF file you are working with so we can do some tests on our end? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
erivera 0 Report post Posted October 28, 2019 How can I send you the documents I am working? Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 29, 2019 Hello @erivera, Thank you for your responses. To send the PDF files via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
