Nitro Pro 12 Crashes When I Save As

[Crome 0]

Hello, I am having an irritating issue. Nitro pro has been freezing/crashing when I try to Save As. It becomes unresponsive and no matter how long I wait it will not come back. I had previous problems with freezing and crashing my whole system while converting PDFs, that issue lead me to uninstalling and then reinstalling Nitro. Now with the reinstall the Save As function is causing this problem.

 

Any help is appreciated.

[AllainU 0]

Hello @Crome,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you.

[Crome 0]

Hello @AllainU,

 

Thank you for reaching out! I no longer need any assistance. I did some more digging and it turns out the source file format is causing the issues. It causes the same problems no matter what PDF program used.

Thanks again and have a good one!

Edited October 29, 2019 by Crome