AndyK 0 Report post Posted October 29, 2019 I've got Nitro Pro ver 12.0.0.112 and an HP LJ M252DW. Suddenly, no reason I can see, printing of PDFs has gone slooooooow. Everything else prints as fast as I'd like - and I've got all updates on board - and fully applied. Multiple reboots. Can anyone offer a clue as to why printing PDFs has slowed to an absolute crawl? I'm talking about an hour to print each page ... Andy Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 29, 2019 Hello @AndyK, Thank you for reaching out to us through our Community Forums! Since you are still working with an older build of Nitro Pro 12, let us try some troubleshooting by referring to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 3. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 8. Download and install Nitro Pro 12.16 using below offline installers: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 9. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number. Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
AndyK 0 Report post Posted November 21, 2019 Thanks - done that - still printing slooooooolwy, I'm afraid. Plan B? Andy Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 22, 2019 Hello @AndyK, My apologies for this inconvenience. Checking HP website, I can see a couple of drivers available for this printer: https://support.hp.com/us-en/drivers/selfservice/HP-Color-LaserJet-Pro-M252-series/7089938/model/7089942 Have you tried uninstalling your driver and installing PCL 6? Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
