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Nirto 13 will not print Cleverbridge invoice


David Jeffery
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David Jeffery

Just upgraded to 13.2.6.26.  Received the Nitro invoice from Cleverbridge invoice and terms and conditions.

Neither will print using Nitro. Tried saving the file to my PC/renaming. Still cannot print using Nitro. Seems to get stuck on 1%. No messages, nothing.

I used Acrobat and it prints perfectly - the main competitor.

Other pdf documents print perfectly using Nitro. Why won't some documents print? Such a time waster!

Windows 10.  Kyocera Ecosys M2040dn.

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  • Official Nitronaut

Hello @DavidJ,

Sorry for the inconvenience!

There is a known issue with printing files using Kyocera printers. This has been escalated to our Product team, and a fix is in the works. 

Please let me know if you have any questions.

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David Jeffery

Thanks Leslie. It is very inconvenient and seems to be quite random.  Many PDF's print and many don't.

Is there a timetable or should I go back to a previous version for the time being?

Will I be advised when it is fixed?

Thanks

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  • 2 weeks later...
David Jeffery

Leslie.  I replied to you on 1st November. and have not received a reply to my questions.  

I see others have the same problem.  I often cannot print  to Kyocera and then have to save the file and use Acrobat - it is very inconvenient and a huge time waster.

Currently Version 13.2.6.26 is not fit for purpose.

Thanks

 

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  • 2 weeks later...

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