DavidJ 0 Report post Posted October 30, 2019 Just upgraded to 13.2.6.26. Received the Nitro invoice from Cleverbridge invoice and terms and conditions. Neither will print using Nitro. Tried saving the file to my PC/renaming. Still cannot print using Nitro. Seems to get stuck on 1%. No messages, nothing. I used Acrobat and it prints perfectly - the main competitor. Other pdf documents print perfectly using Nitro. Why won't some documents print? Such a time waster! Windows 10. Kyocera Ecosys M2040dn. Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted October 30, 2019 Hello @DavidJ, Sorry for the inconvenience! There is a known issue with printing files using Kyocera printers. This has been escalated to our Product team, and a fix is in the works. Please let me know if you have any questions. Quote Share this post Link to post Share on other sites
DavidJ 0 Report post Posted November 1, 2019 Thanks Leslie. It is very inconvenient and seems to be quite random. Many PDF's print and many don't. Is there a timetable or should I go back to a previous version for the time being? Will I be advised when it is fixed? Thanks Quote Share this post Link to post Share on other sites
DavidJ 0 Report post Posted November 11, 2019 Leslie. I replied to you on 1st November. and have not received a reply to my questions. I see others have the same problem. I often cannot print to Kyocera and then have to save the file and use Acrobat - it is very inconvenient and a huge time waster. Currently Version 13.2.6.26 is not fit for purpose. Thanks Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 20, 2019 Hello @DavidJ, Please refer to this thread: Cheers! Quote Share this post Link to post Share on other sites
