Matt Groszewski Posted October 30, 2019 Report Share Posted October 30, 2019 Hello, I have an activation code for Nitro Pro 12, but the only download I can find is for 13. When I try to activate my product, I get a notice that the serial number does not exist. Please Help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 30, 2019 Official Nitronaut Report Share Posted October 30, 2019 Hello @Matt Groszewski, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 31, 2019 Official Nitronaut Report Share Posted October 31, 2019 Hello @Matt Groszewski, Thank you for your private message. To further assist you, please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro 13 from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 12.16 using these offline link/s: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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