TLCC 0 Report post Posted January 21, 2017 Bought upgrade but when go to download it says Brother Control Center open and it's not. It starts download then stops with pop up. I can be reached at 310 259-8518 FYI-Understanding how to get support from Nitro is not user friendly... Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted January 23, 2017 Hello TLCC, Thank you for reaching out to us through our Community Forums! We will need to close the Brother Control Center so you can install Nitro Pro. Please note that you can still use your Brother Printer, we just need you to close the Brother Control Center (also known as Control Center 4) so that Nitro Pro can install. We need to do this is because the Brother Control Center is still holding a directory open that Nitro needs access to when installing. Once Nitro is installed you will be able to use your printer and the control center again. To close it, please go to the system tray at the bottom right of your screen and see if ControlCenter4 is running (please refer to the screenshot below):If it is running, kindly right click and close the process. Alternatively, open the Task Manager and look for a Brother Control process (BrCtrlCntr.exe) or a Control Center process and end this task. The solution to this installation issue can also be found on this page. I hope this helps! Share this post Link to post Share on other sites
