Jump to content

Trouble downloading Nitro 11 upgrade on Win 10


Recommended Posts

Bought upgrade but when go to download it says Brother Control Center open and it's not.  It starts download then stops with pop up.  I can be reached at 310 259-8518

FYI-Understanding how to get support from Nitro is not user friendly...


Link to comment
Share on other sites

  • Official Nitronaut

Hello TLCC,

Thank you for reaching out to us through our Community Forums!

We will need to close the Brother Control Center so you can install Nitro Pro.

Please note that you can still use your Brother Printer, we just need you to close the Brother Control Center (also known as Control Center 4) so that Nitro Pro can install.

We need to do this is because the Brother Control Center is still holding a directory open that Nitro needs access to when installing. Once Nitro is installed you will be able to use your printer and the control center again.

To close it, please go to the system tray at the bottom right of your screen and see if ControlCenter4 is running (please refer to the screenshot below):
User-added image
If it is running, kindly right click and close the process.

Alternatively, open the Task Manager and look for a Brother Control process (BrCtrlCntr.exe) or a Control Center process and end this task.

User-added image

The solution to this installation issue can also be found on this page. I hope this helps!

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...

Important Information

By using this site, you agree to our Terms of Use.