Jun Posted October 30, 2019 Report Share Posted October 30, 2019 Hello there, We have a Nitro PDF Pro license for version 6. Would we be able to activate with the newer Nitro version? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 31, 2019 Official Nitronaut Report Share Posted October 31, 2019 Hello @Jun, Thank you for reaching out to us through our Community Forums! Unfortunately, you cannot activate other versions of Nitro Pro using your Nitro Pro 6 serial number. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Jun Posted October 31, 2019 Author Report Share Posted October 31, 2019 Would it be possible to get the installer for version 6? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 31, 2019 Official Nitronaut Report Share Posted October 31, 2019 Hello @Jun, Yes and you may download the installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Sena Posted November 5, 2019 Report Share Posted November 5, 2019 I have tried to re-activate my Nitro however when i click on the 'help' tab it does not allow me to activate. It also says there is an error -2023. I have proof of purchase. Link to comment Share on other sites More sharing options...
Jun Posted November 5, 2019 Author Report Share Posted November 5, 2019 I can deactivate the license and then reactivate anytime we want? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 6, 2019 Official Nitronaut Report Share Posted November 6, 2019 12 hours ago, Sena said: I have tried to re-activate my Nitro however when i click on the 'help' tab it does not allow me to activate. It also says there is an error -2023. I have proof of purchase. We have found a workaround for this activation error: 1. Close Nitro. 2. Go to C:\ProgramData\Nitro\Pro\13 (note that ProgramData is a hidden folder) You can also get to the ProgramData folder by typing %programdata% in the Windows Start Menu. 3. Delete the Nalpeiron folder 4. Relaunch Nitro and then try reactivating. This should now work. Please let us know how this goes for you. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 6, 2019 Official Nitronaut Report Share Posted November 6, 2019 12 hours ago, Jun said: I can deactivate the license and then reactivate anytime we want? If in the future, you would like to move your license to a new computer, or plan on reformatting your computer, I suggest you deactivate first by clicking on: Help tab > About Nitro Pro > Activate > Deactivate. This will allow you to reactivate on another computer. I hope this helps. Link to comment Share on other sites More sharing options...
Sena Posted November 6, 2019 Report Share Posted November 6, 2019 (edited) I have followed your instructions and have now been able to activate my Nitro Pro. However, I still do not have full access to my Nitro Pro as it says 'Nitro Pro (Expired Trial). It does not allow me to use premium features. However I have already purchased this product. Edited November 6, 2019 by Sena additional comments Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 7, 2019 Official Nitronaut Report Share Posted November 7, 2019 Hello @Sena, Our sincere apologies for this inconvenience. To further assist you, please go to Help tab > About Nitro Pro. Do you see the serial number with a Deactivate button? If yes, what features of the program is not working? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Sena Posted November 7, 2019 Report Share Posted November 7, 2019 I have just checked my Nitro. It is now working, probably because I re-started the computer. It now says Nitro (Recovered) Thanks for your help. Link to comment Share on other sites More sharing options...
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