Nitro cannot open some files that can be opened with Adobe

[Elton.R 0]

Hi @Leslie V.,

Good morning.

I already sent you a reply to the questions you've asked.

I have also added @Adriana L to the conversation so that she will get realtime updates.

Its almost the Holiday season, we would really appreciate this being sorted before that. please.

[Elton.R 0]

Hi @Leslie V.,

I have done what you've advised. Attached are screenshots as proof through the direct message. 

I will advise @Adriana L to verify functionality and we'll get back to you with an update. 

[Elton.R 0]

Hi @Leslie V.,

I confirmed with @Adriana L that we're NOT getting the "Preview handler surrogate host has stopped working." anymore. 

But the preview feature for all PDF files in whether within outlook or in file explorer are not functional.

And @Adriana L will really need this feature to function effectively. 

Please advise. 

Thank you so much.

[Elton.R 0]

I addition. I have rebooted the computer and made sure that Nitro is the default app. 

Cheers