v11 Reinstall on New PC Fails

[TerryP]

I have a license for version 11 and I'm trying to install it on a new PC. I found a link to the download files in another thread here, and started to install. The only message I get is "Nitro Pro setup Wizard Ended Prematurely Because of an Error". This is before I get an opportunity to enter my license number. Ideas for what may be the cause?

[Allain Umailin]

Hello @TerryP,

Thank you for reaching out to us through our Community Forums!

In most cases, uninstalling your MS Office and rebooting your machine will allow you to install your Nitro Pro 11. Could you please try that on your end?

If you have done that already but you are still unable to install the program, kindly note we have identified that the cause of this issue is permission/ownership access to WindowsApps folder. Even if your Windows account is a member of Administrator group or you are logged in using administrator account, the installation will fail as the account does not have permission/ownership to access WindowsApps folder. To confirm this, here are the steps:

1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden by default.
2. Go to C:\ProgramFiles\ then double click WindowsApps folder. A window will pop-up telling you that 'You don't currently have permission to access this folder'

As a workaround, kindly follow these steps:

a. Carefully follow the steps up to step 7 on this KB article: https://kb.gonitro.com/knowledgebase#/search/failed/000003595 

Please take note of the following: 
• You are required to run CMD in administrator mode. 
• If Windows says '-' is not recognized as an internal or external command, operable program or batch file, remove the '-' when executing the commands.

The above article will allow your user account to take ownership and gain permission to access the WindowsApps folder. 

b. Go back to C:\ProgramFiles\ then double click WindowsApps folder.
c. Click 'Continue' to permanently get access to this folder.
d. At this point, since your user account already have permission and ownership to the folder, clicking Continue will give you access to WindowsApps folder. 
e. Close WindowsApps folder then open it again, you should no longer get the message 'You don’t currently have permission to access this folder' pop-up message.

3. After the above steps, please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Then install Nitro Pro 11 using below offline installers:
x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi 
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number.

Thanks for choosing Nitro and I hope this helps!

Edited November 1, 2019 by AllainU

[TerryP]

I cannot do what you suggest to give access to the Windows Apps folder, because:

- when I right-click the start button, Command Prompt is not on the menu.

- the only selection like it is Windows Powershell (Admin).

- when I paste takeown /F "%ProgramFiles%\WindowsApps" in, it says: 

PS C:\WINDOWS\system32> takeown /F "%ProgramFiles%\WindowsApps"

ERROR: The system cannot find the path specified.
PS C:\WINDOWS\system32>

[Allain Umailin]

Hello @TerryP,

Thank you for this information.

To open Command Prompt, kindly use Search as per screenshot below:

Right-click on it, select Run as Administrator and then proceed with the rest of the steps.

Thank you very much in advance and I am looking forward to hearing back from you. 

[TerryP]

OK, I did that. Now there is no Windows Apps folder in Program Files

Edited November 1, 2019 by TerryP
Problem with suggested resolution.

[Allain Umailin]

Hello @TerryP,

Kindly note that WindowsApp is a hidden folder so please unhide it by referring to this screenshot:

Once it is visible, please proceed with step 2.

Thank you very much in advance and I am looking forward to hearing back from you. 

[TerryP]

OK, Issue resolved. Thank you.