Nitro Pro 12.0.0.112 stays minimised. Windows 10

[Nicholas Horton]

Hi

sorry if this duplicates a private message.

I run windows 10 with dual monitors.  I have had some strange glitches between monitors today (getting confused between themselves as to their identity).

 

Today Nitro Pro has also packed up in the sense that while the minimised icon appears in the taskbar the corresponding window opens. The minimised icon shows a blank page

Can you assist ?

 

thanks

[Allain Umailin]

Hello @nick.horton@doradelaw.com,

Thank you for reaching out to us through our Community Forums!

This is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor.

Kindly try these steps:

1. Try rebooting your machine.
2. If not fixed after rebooting, focus on Nitro Pro by clicking on it on the Taskbar. 
3. Press the Windows key + Left/Right arrow until Nitro Pro appears.

If above steps, did not help please let me know.

[Nicholas Horton]

Hi,

thanks for the response.  I have tried these but they don't help; it stays minimised

 

[Allain Umailin]

Hello @nick.horton@doradelaw.com,

Thank you for this information.

After checking your account records, we can see you already submitted a support ticket for the same concern.

For better case handling, I have sent you some steps to perform through the support case.

Cheers!