Nitro Pro 11 activation on another laptop

[Akshay S K Naidu]

Hi,

I purchased Nitro Pro 11.0.3.134 version in 2017.  I have permitted activations - 2.  I am using only one activation.

Recently, I am switching to a new laptop. 

I downloaded trial version of Nitro Pro in the new laptop. By default it downloads only Nitro Pro 13.  I could not find an authorized site of gonitro from where I could download the older version of Nitro Pro (11.0.3.134).

I tried activating with Nitro Pro 11 activation key in Nitro Pro 13. It failed.

Kindly help me with activating Nitro Pro 11 on my new laptop.

Regards

 

[Akshay S K Naidu]

https://kb.gonitro.com/knowledgebase#/search/online/000004464

I tried to download Nitro Pro version 11 64 bit from the above site.  But, it fails to install on the system.

Please help!

 

[Allain Umailin]

Hello @Akshay S K Naidu,

Thank you for reaching out to us through our Community Forums!

To further assist you, what is the exact error message you have received when you attempted to install Nitro Pro 11?

Are you installing on a Windows 10 machine?

Thank you very much in advance and I am looking forward to hearing back from you. 

[breisberg@idealegal.com]

I am also having this issue.  I have NP 11 and I know my serial number.  I got a new laptop and now I can't activate my account (but I can login).  Please help.  I had this issue the last time I switched laptops.  It's frustrating that set up is so clunky.

[Allain Umailin]

Hello @breisberg@idealegal.com,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you have received after entering your serial number.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.