Anchen 0 Report post Posted November 3, 2019 I have installed Nitro on my computer - registered version. My computer has crashed and I need to re-activate the registered version on my new computer. I followed the steps in the help section - De-activated the registration but now I can nor reactivate using my serial number? Need urgent help please Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 4, 2019 Hello @Anchen, I released your key so you can reactivate. I hope that helps! Cheers! Share this post Link to post Share on other sites
Anchen 0 Report post Posted November 5, 2019 9 hours ago, Leslie V. said: Hello @Anchen, I released your key so you can reactivate. I hope that helps! Cheers! Morning It still say serial number does not exist... Please need this sorted asap as we paid for this licence. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 5, 2019 Hello Anchen, It either means you used the wrong serial number. Or the wrong version is installed. You purchased a Nitro Pro 12 key. Please get the correct version 12 installers: https://www.gonitro.com/nps/product-details/downloads I hope that helps! Share this post Link to post Share on other sites
