BLE Posted November 4, 2019 Report Share Posted November 4, 2019 Looking for some guidance here as I have about exhausted my time on this one. I purchased Nitro 11 in May 2017. I am now moving to a new computer and have all of my license information for my Nitro. However, I cannot gt Nitro to install on the new laptop. 1) Nitro has discontinues Nitro 11, so was unable to find the Nitro 11 install file. SOLVED: I was abel to locate Nitro 11 from the Nitro archives 2) When installing the trial version, it successfully went through the download and then failed due to what appears to be a security rights issue. From researching in the community forum, I found teh error message and the issue sounds like a known issue with Nitro. The ProgramsApp folder needs administrtor priviledges, which wven though I am the adminisraotr of the computer, those rights are not afforded to Nitro when installing. The fix was for me to open a CMD prompt in Administrator mode and enter about 6 lines of code to reassign admin priviledges. This seems odd that a user needs to run CMD promt code to get the program to install. It did not work. 3) I have tried to submit a ticket to Nitro but cannot because it requires premium or VIP access. It is hard to understand that I paid for the software and now cannot use it due to installation restrictions. I have now spent far too much time tryign to get Nitro to work. Payigng for teh upgrade to Nitro 13 is not where I will go. If I coudl get some help from Nitro on this, I would appreciate the support. Stephen Link to comment Share on other sites More sharing options...
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