Lucky1 0 Report post Posted November 5, 2019 I tried to install Nitro Pro on our 3rd pc at work and was met with an error saying I've reached my max total installs(2 pc). Now, what I don't understand is that in your pricing for Nitro Pro it specifically states: Basic - Licenses for individuals or businesses with fewer than 20 users available for purchase online. So why am I being denied a 3rd install if that's the case? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 5, 2019 Hello @Lucky1, You purchased a single-user license. You can install on a primary computer and also a secondary computer. This is to allow you access to our product whilst you are away from your primary installation. If you need to install on a third or more computers you would need to purchase additional licenses. Please let me know if you have other questions. Share this post Link to post Share on other sites
Lucky1 0 Report post Posted November 6, 2019 7 hours ago, Leslie V. said: Hello @Lucky1, You purchased a single-user license. You can install on a primary computer and also a secondary computer. This is to allow you access to our product whilst you are away from your primary installation. If you need to install on a third or more computers you would need to purchase additional licenses. Please let me know if you have other questions. That's very misleading advertising! If that's the case, don't advertise it's for fewer than 20 users,making people think they would be covered. Why not advertise as a single license with an additional one? I will warn all my business friends and go on social media about the false advertising! This is totally unacceptable! Share this post Link to post Share on other sites
