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Renewal Notifications and Disappointment

Brian G

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It would be very helpful to receive a renewal notification for VIP Access. In addition, providing a path to renew several licenses at the same time. It might even make sense to automatically upgrade the license keys for the customer automatically instead of one by one. I suspect that VIP Access renewal will also require a one at a time approach. In retrospect, I should have gone with a business license, but the cost was too high. I have wasted a lot of time our first year trying to upgrade and renew 16 licenses. Support requests take weeks for a response and have caused us to expire. I am now considering another product instead of renewing because I don't have time for this.


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Allain Umailin

Hello @Brian G,

Thank you for reaching out to us through our Community Forums!

After checking your account records, we can see you already submitted support tickets for these concerns.

For better case handling, kindly wait for an email from a Nitro Support Representative through the support case.


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