v13 crashing when modifying and reorganizing PDF

[erivera 0]

Hi I am having the same problem. I already send the PDF for your group to help. I just installed ver13 trial and having the same problems. when you modifu, reorganize the pdf, I try to close the file an i get a system crash.

[erivera 0]

Hello and to add I am very frustrated with your service. I am calling and writing for help and prices and nobody answers.

[AllainU 0]

Hello @erivera,

Thank you for reaching out to us through our Community Forums!

I received your private message, opened your PDF file, did some editing of its contents, saved the changes, closed the program but my Nitro Pro 13.2.6.26 did not crash.

In order for me to further assist you with your concern, could you please provide the following?:
-Nitro Pro build (format is 13.X.X.X, e.g. 13.2.2.25) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-Document Properties of the file shows it was created by Oracle Report services. How was this file created? 

Thank you very much in advance and I am looking forward to hearing back from you.

Edited November 8, 2019 by AllainU

[erivera 0]

thanks for your reply. the version is trial 13.2.6.26. Can we Zoom meet? there i can  show you a couple of things i do.

 

 

[AllainU 0]

Hello @erivera,

Thank you for patience.

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!