Cant Activate

[NYP 0]

I purchased 13 licenses for version 13, having a problem with one of them not recognizing the serial number and the activation assistant wants me to copy a pre-generated certificate.

How do I fix this?

thanks

Levent

 

 

[AllainU 0]

Hello @NYP,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you have received after entering your serial number.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.  

[NYP 0]

This is weird but, I tried again 1 hour later this time at excepted the serial number, so are ok at this time.

thanks