Nitro Pro 11 Deactivated (Zero Installs) - Try to Install, Error -23 "License in Use"

[The IT Guy]

I had a PC crash that had Nitro Pro 11 installed on it.  I used the online portal to deactivate the 2 instances of the license being used.  I install Nitro Pro 11 again and it stays stuck in TRIAL MODE stating that when I try to activate, that the license is in use, when it clearly is NOT, according to the portal (0 of 2 are in use).  

Windows 10, 64bit; Nitro Pro 11 x64, 11.0.3.134.

Please fix.

[Allain Umailin]

Hello @The IT Guy,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @The IT Guy,

Thank you for your private message.

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

[The IT Guy]

Thank you very much!  Once I am able to get the PC back from the user (I had to give it back to them to use while I waited), I will activate the serial.