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I just paid the fee to activate after using the trial version and the activation is not working. The program tells me to submit a support ticket which I did but no response. I'm beginning to think that it was a mistake to purchase this product! It does not work!! Activation should be simple - I paid the money - now I'm getting a hassle.

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  • Official Nitronaut
Allain Umailin

Hello @CareyPick,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

To further assist you, please follow these steps:

1. Close your Nitro program.
2. Go to C:\ProgramData\Nitro\Pro\13 (note that ProgramData is a hidden folder) You can also get to the ProgramData folder by typing %programdata% in the Windows Start Menu.
3. Delete the Nalpeiron folder
4. Relaunch your Nitro and then try reactivating. This should now work perfectly.

Please let us know how this goes for you.

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