Lady Di Posted November 7, 2019 Report Share Posted November 7, 2019 My hard drive was replaced yesterday. Nitro trial mode is installed on my new hard drive. I went to Nitro's support portal and deactivated my license, but I continue to get -23 Error when I try to activate it. I don't have VIP access to support. What can I do now? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 7, 2019 Official Nitronaut Report Share Posted November 7, 2019 Hello @Lady Di, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
DZito Posted November 16, 2019 Report Share Posted November 16, 2019 (edited) I am having the same activation issue. Deactivated both licenses and no luck. Serial: 234600-xxxxxx-yyyyyy Edited November 18, 2019 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 18, 2019 Official Nitronaut Report Share Posted November 18, 2019 Hello @DZito, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now