Lady Di 0 Report post Posted November 7, 2019 My hard drive was replaced yesterday. Nitro trial mode is installed on my new hard drive. I went to Nitro's support portal and deactivated my license, but I continue to get -23 Error when I try to activate it. I don't have VIP access to support. What can I do now? Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 7, 2019 Hello @Lady Di, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
DZito 0 Report post Posted November 16, 2019 (edited) I am having the same activation issue. Deactivated both licenses and no luck. Serial: 234600-xxxxxx-yyyyyy Edited November 18, 2019 by AllainU Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 18, 2019 Hello @DZito, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Share this post Link to post Share on other sites
