-23: Error - License number already used

[Lady Di 0]

My hard drive was replaced yesterday.  Nitro trial mode is installed on my new hard drive. I went to Nitro's support portal and deactivated my license, but I continue to get -23 Error when I try to activate it.  I don't have VIP access to support.  What can I do now?

[AllainU 0]

Hello @Lady Di,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

[DZito 0]

I am having the same activation issue.  Deactivated both licenses and no luck. Serial:  234600-xxxxxx-yyyyyy

Edited November 18 by AllainU

[AllainU 0]

Hello @DZito,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!