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Actavation Help


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Got a new computer and trying to activate my Nitro subscription. I have signed in to my account downloaded the free trial version, and then tried the activation from there. Keeps saying there was a issue and to contact support. When I do the search with my serial number it shows that I am allowed 2 activation's, and that I currently have 0 activated. I have uninstalled and reinstalled, done restarts on the computer and keep getting the same results. Thanks


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  • Official Nitronaut
Allain Umailin

Hello @USMC0811,

Thank you for reaching out to us through our Community Forums!

Kindly note you can activate Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Not by accessing your Nitro Cloud account.

Thank you for choosing Nitro and I hope this helps!

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