CHRISTOPHER J HACKETT 0 Report post Posted November 8, 2019 does anybody get the grey box on opening Nitro 12 pro stating ERROR 403 - CONTACT NITRO ADMIN How do you remedy this box Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 8, 2019 Hello @CHRISTOPHER J HACKETT, Thank you for reaching out to us through our Community Forums! After checking your account records, we can see you already submitted a support ticket for the same concern. For better case handling, kindly respond to the email message that was sent to you through the support case. Cheers! Share this post Link to post Share on other sites
Jon Bashaw 0 Report post Posted April 15, 2020 I also have an error 403, I'm unable to login in on the desktop application Share this post Link to post Share on other sites
AllainU 0 Report post Posted April 15, 2020 Hello @Jon Bashaw, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes Please be aware in addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, please provide a screenshot of the error message and your workflow that results to that error. Thank you and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
