SERIAL NUMBER NOT FOUND

[Schalk Coetzee 0]

Dear Leslie V,

 

I have purchased Nitro PDF 12 Pro with invoice number (not sure whether I should post the invoice number here but my reference number is 165xxxxxx on the invoice) and now desire to upgrade to Nitro PDF 13. When I go to Upgrade Eligibility check, it says SERIAL NUMBER NOT FOUND.

So I am unable to upgrade to 13 because of this error. I have checked my serial number on the License Portal, and all is fine and active....

Kindly requesting your assistance to check upgrade eligibility of my serial number.

Kind regards

Schalk Coetzee

Edited November 8, 2019 by AllainU

[AllainU 0]

Hello @Schalk Coetzee,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license so please try upgrading to Nitro Pro 13 again.

Thank you for choosing Nitro and I hope this helps! 

[DAnderson 0]

I had a similar problem.  I have Nitro Pro 10.  When attempting to upgrade to the new version for the discounted price, I get the message "Unable to validate serial number".

However, I went to the "Activation Portal" and it found my serial number.

Donna Anderson

[AllainU 0]

Hello @DAnderson,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your Nitro Pro 10 license so please try upgrading to Nitro Pro 13 again.

Thank you for choosing Nitro and I hope this helps!