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Can't reactivate Nitro Pro 11

bob welcher

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Switching computers and cannot activate Nitro Pro 11. Deactivated installation on computer - tried to activate a trial version. When I try to activate I get a error - can't activate. States "Serial number does not exist." It is correct serial number - running on another computer. Tried searching forums, etc. very time consuming and no results.  Is there no chat or phone number for support?

Edited by bob welcher
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  • Official Nitronaut

Hello @bob welcher,

Thanks for reaching out to us!

Please uninstall Nitro Pro and install Nitro Pro 11. You can get the correct version 11 installers from this page: https://kb.gonitro.com/knowledgebase#/search/installer/000004464

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial.

I hope that helps!

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