Serial Not Found

[Francesco_Horsa spa]

Hello, we actually installed Nitro pro 9 on a new windows 10 machine (we've already uninstalled nitro 9 from the old pc).

When we insert the serial number , it says "serial not foud".

 

the invoice number is ***********

the serial ends with ** **********

The activation assistant says that for this serial we have 2 activations left and 0 activated.

Please help , thankyou

 

 

 

Edited November 11, 2019 by Leslie V.
Confidential information edited

[Leslie V]

Hello @Francesco_Horsa spa,

Thanks for reaching out!

Please uninstall Nitro Pro from your machine and install Nitro Pro 9. You can get the correct version 9 installers from this page: https://kb.gonitro.com/knowledgebase#/search/installer/000004464

Hope that helps!
 

[Francesco_Horsa spa]

we've already installed nitro pro 9 , as i mentioned in the first post. Do i have to re-do the installation?

[Leslie V]

Hello @Francesco_Horsa spa

It's worth a try. The installers on that page are the latest updated builds for the older versions.

Hope that helps!

[Francesco_Horsa spa]

Thank you , doing so i encoubntered another problem on installation , windows 10 was giving an error, resolved following this post :

https://community.gonitro.com/topic/6037-nitro-pro-9-installation/

Solution was taking ownership of folder "Windows app" and then re-downloading the product and reinstalling it.

After that , the activation worked fine.Thank you very much.

regards

Francesco