Francesco_Horsa spa 0 Report post Posted November 11, 2019 (edited) Hello, we actually installed Nitro pro 9 on a new windows 10 machine (we've already uninstalled nitro 9 from the old pc). When we insert the serial number , it says "serial not foud". the invoice number is *********** the serial ends with ** ********** The activation assistant says that for this serial we have 2 activations left and 0 activated. Please help , thankyou Edited November 11, 2019 by Leslie V. Confidential information edited Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 11, 2019 Hello @Francesco_Horsa spa, Thanks for reaching out! Please uninstall Nitro Pro from your machine and install Nitro Pro 9. You can get the correct version 9 installers from this page: https://kb.gonitro.com/knowledgebase#/search/installer/000004464 Hope that helps! Share this post Link to post Share on other sites
Francesco_Horsa spa 0 Report post Posted November 12, 2019 we've already installed nitro pro 9 , as i mentioned in the first post. Do i have to re-do the installation? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted November 12, 2019 Hello @Francesco_Horsa spa It's worth a try. The installers on that page are the latest updated builds for the older versions. Hope that helps! Share this post Link to post Share on other sites
Francesco_Horsa spa 0 Report post Posted November 12, 2019 Thank you , doing so i encoubntered another problem on installation , windows 10 was giving an error, resolved following this post : https://community.gonitro.com/topic/6037-nitro-pro-9-installation/ Solution was taking ownership of folder "Windows app" and then re-downloading the product and reinstalling it. After that , the activation worked fine.Thank you very much. regards Francesco Share this post Link to post Share on other sites
