NitroPro 11 Issues

[J_Myers121]

Hello,

I have an open case with NitroPDF but they are not responding to my replies.

I have an issue where we start the NItroPDF application but after the Nitro splash screen loads there is nothing that can be interacted with on the piece of software. Moreover, we only see a white screen when hovering over the task bar. We have tried multiple uninstalls and re-installs and receive the same issue each time.

[Allain Umailin]

Hello @J_Myers121,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 11 or older. It has been discontinued as documented in our Sunset Policy:   https://www.gonitro.com/support/sunset-policy

As a courtesy, please note using your email address, I did not find a support case so if you could provide the ticket number, that would be great so I check what has been provided to troubleshoot the issue you are experiencing.

Alternatively, if you were interested in upgrading your license to Nitro Pro 13 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade

Thank you very much in advance and I am looking forward to hearing back from you.