Activation Problem with Nitro Pro 7

[NeilBingham 0]

Trying to install and activate on new computer - have deactivated but Activation panel says my Nitro 7 pro serial no 234600-xxxxx-yyyyyy  does not exist - what do I do now?

Edited November 11, 2019 by AllainU

[AllainU 0]

Hello @NeilBingham,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you have received after entering your serial number.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.