Serial Number Not Found

[SinghIsKing]

Uninstalled Nitro Pro 11.0.3.134 from Windows 7 computer.

Moved to a new Windows 10 computer.  Made sure the deactivation process should 0 devices activated.

Installed Nito Pro 13.2.6.26 on the Windows 10 computer. Input the new serial number and got the serial number not found message.  Hence here. 

Kindly help.

Edited November 11, 2019 by AllainU

[Allain Umailin]

Hello @SinghIsKing,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[SinghIsKing]

Hello Allain,

Did you receive the serial number?  I am checking since I am a newbie here.

Thanks

 

 

 

[Allain Umailin]

Hello @SinghIsKing,

Thank you for sending me a private message.

Kindly note that you cannot activate Nitro Pro 13 using the same serial number.

Look like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 11. We then activate it using your serial number. Kindly follow these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 11 using these offline link/s:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi 
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number

Thank you for choosing Nitro and I hope this helps!