Not receving what i paid for!

[Krug3n 0]

To whom it may concern,

I upgraded to nitro 12 in 2018 and purchased product updates under order number 1492xxxxx, nbow recently nitro receved an update to 13, and once again i am being obstructed from upgrading using the purhcase noted.

This software update noted was dont 21 days ago, so i am concerned why i am not being allowed to use what i paid for an upgrade?

Please can some one help me regarding this matter.

Kind regards

Krug3n

Edited November 12, 2019 by AllainU

[AllainU 0]

Hello @Krug3n,

Thank you for reaching out to us through our Community Forums!

To further assist you, please provide me a copy of the invoice by sending me a private message.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

This matters so I can check your purchase in our system.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Krug3n 0]

On 11/12/2019 at 10:40 PM, AllainU said:

Hello @Krug3n,

Thank you for reaching out to us through our Community Forums!

To further assist you, please provide me a copy of the invoice by sending me a private message.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

This matters so I can check your purchase in our system.

Thank you very much in advance and I am looking forward to hearing back from you. 

Hello, just sent you a message. Please reply if I have done this correctly. Thank with kind regards

 

Krug3n 

[AllainU 0]

Hello @Krug3n,

Thank you for patience and my apologies for the delay.

To further assist you, kindly visit our Upgrade Portal below and enter your Nitro Pro 12 serial number to avail your free upgrade to Nitro Pro 13:

https://www.gonitro.com/pro/upgrade

Should you have further questions, please do not hesitate to reach-out again.