Nitro Pro 12 Crashed and Reverted Back to Trial Mode

[Deb 0]

While working in Nitro Pro 12 last evening the program crashed and recovered my document but switched back to trial mode.  I have tried numerous things to correct the problem with no luck.

[AllainU 0]

Hello @Deb,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.