Andrea Aznar Posted November 12, 2019 Report Share Posted November 12, 2019 (edited) Hello, I am having issues activating a Nitro License. I can see in the portal that I have 1 activation left, but when I go to activate, I get the -23 error. Nitro Pro version: Nitro 11Serial Number: 234600-xxxxxx-yyyyyyScreenshot of the activation error message: -23 activation error message Thank you, Andrea Aznar Edited November 12, 2019 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 12, 2019 Official Nitronaut Report Share Posted November 12, 2019 Hello @Andrea Aznar, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Andrea Aznar Posted November 13, 2019 Author Report Share Posted November 13, 2019 (edited) Hello @AllainU Thank you for fixing the license above. I am having issues activating another Nitro License. I can see in the portal that I have 2 activations left, but when I go to activate, I get the -23 error. Nitro Pro version: Nitro 10Serial Number: 234600-xxxxxx-xxxxxxScreenshot of the activation error message: -23 activation error message Thank you, Andrea Aznar Edited November 13, 2019 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 13, 2019 Official Nitronaut Report Share Posted November 13, 2019 Hello @Andrea Aznar, Please try activating your Nitro Pro 10 again after I made a change on our end. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
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