Russell Posted November 13, 2019 Report Share Posted November 13, 2019 Hi, I have a copy of Nitro Pro which gives me the right to use it on a second computer. So I downloaded Nitro Pro 13 onto the second computer and entered the licence key, only to get the message that this licence doesn't exist. Which of course it does, as it's the one on my first computer. I went into Nitro's Activation portal, and, as instructed, entered my serial number. It told me to press a Deactivate button in order to proceed. I didn't do this because I fear this would deactivate Nitro Pro on my first computer, to be able to activate it on my second; so I'd only have it on my second computer - which is a breach of my licence right. I was also, frankly, concerned it might not work and I'd end up with no working version. So can you please help? Incidentally I contacted Cleverbridge who said they couldn't help, even though it's a licencing problem. I also tried to contact Nitro Pro directly but there is no way to do this on their website - they say you have to have 'premium support' but I should not have to pay for support when I am just trying to obtain my contractual right to install a second copy. Very disappointing support so far, so I hope you can help. Thank you. Link to comment Share on other sites More sharing options...
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